Privacy Policy
How Yates Y.T. protects your personal information
Last updated: 2025-01-01
Introduction
Yates Y.T. ("the company") is committed to protecting the privacy of its customers. This policy describes how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
We collect the following information when you make a reservation or contact us: full name, email address, phone number, identification information (cédula or passport for boarding), tour preferences, and special requests.
Use of Information
Your personal information is used to: process and manage your reservations, send confirmations and reminders via email, communicate with you about your booking, improve our services and customer experience, comply with legal and maritime safety requirements.
Payment Information
Payments are processed through secure third-party providers (Stripe and PagueloFacil). Yates Y.T. does not store credit card data directly. All payment information is transmitted in encrypted form.
Sharing Information
We do not sell or share your personal information with third parties, except: associated tour operators (only information necessary for service delivery), payment providers to process transactions, when required by law or competent authority.
Cookies & Technologies
Our website uses essential cookies for site functionality and to improve your browsing experience. These cookies do not collect personally identifiable information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Reservation data is retained for accounting and customer service purposes.
Your Rights
You have the right to: access your personal information, request correction of inaccurate data, request deletion of your data (subject to legal obligations), withdraw consent for marketing communications.
Contact
For privacy inquiries or to exercise your rights, contact us at contact@yatesytours.com or through our contact form.